Why does it take a long time to upload files

The length of time it takes to upload your photos depends primarily on the upload speed of your Internet connection and the size of the files.

While most DSL and cable broadband service providers advertise fast download speeds, their upload speeds are usually much slower than the advertised download speeds- which will result in long upload times.

Testing the upload speed of your internet connection:

  1. Go to http://speed-test.zenfolio.com/
  2. Click Begin Test.

  3. When both download and upload test are completed the results will be displayed at the bottom.

Another major factor affecting upload time is the size of your files. Larger files will take much longer to upload. For more information about optimizing your photos and file sizes see the Help section on preparing your photographs.

If you need more guidance please send the results of the speed test to Customer Support for further assistance.