Need More Help?

Troubleshooting

We will keep the Support Center up-to-date with information about known issues, workarounds, and recommendations.

Please use the Search Bar above to search the Help Document to find the information you need.

For any major technical issues that affects all users, we will post a notice in our Status Page.


User Forums

Zenfolio's User Forums are a great place to look for more information and to interact with other Zenfolio users who may be experiencing similar issues.

It can be extremely useful to search the User Forums for information that you can't find in the Help section or if you need more resources. Zenfolio Team members read these forums and often contribute to the discussions as well as help with troubleshooting and usability questions.

To join the forum community you must register for an account. Once you are part of the Zenfolio forum community you can create a public profile and customize your forums page to only display the threads you are most interested in.


Zenfolio Blog

Zenfolio Blog is a place to read updates, promotions, and commentary from the members of the Zenfolio Team. Past blogs are archived and can always be accessed.

Blog posts often include:

  • Announcements: new features, contests, etc.
  • Promotions
  • Travel and trade events notices
  • Helpful user tips

You can also follow Zenfolio on Twitter and Facebook.

While the blog and our Twitter and Facebook accounts are a great place to keep up-to-date on Zenfolio news, support questions are best asked directly through our Contact Page


Contact us

If you can't find the answer to your questions in the resources listed above, please feel free to contact us directly anytime, seven days a week through our Contact page. We can generally respond to most email questions within an hour or two.

For Advanced plan subscribers, Phone Support is available Monday through Thursday (10am - 3pm Pacific Time) as well as Live Chat support Monday through Friday (6am - 5pm Pacific Time).

Advanced plan subscribers can find the phone number in our contact page.