Raw File Storage

As always, your account includes unlimited storage for image display files (e.g., JPEG, GIF, TIFF, PNG) (“Image Files”). For additional fees, you may also store camera raw image files (“Raw Files”). Raw Files contain the information required to produce a viewable image from the camera’s sensor data, but are not themselves capable of being viewed. In addition to Raw Files, you may also pay additional fees to store any other type of file (e.g., DOC, PPT, XLS, etc.) (“Non-Image Files”). Raw Files and Non-Image Files are collectively referred to herein as “Raw File Storage.”
 
Your account is charged per gigabyte of Raw File Storage and billed monthly. Fees are determined on a "per-usage" basis, which means that the monthly charge is calculated based on the daily average of Raw File Storage used during the billing period. Prices are as follows:

  • USD $.085 / GB / month
  • GBP £.085 / GB / month
  • EUR €.085 / GB / month
  • AUS $.085 / GB / month
All accounts with current plans come with 2GB of RAW storage free. Funds from your account balance are used first before the credit card on file is charged. No RAW storage is provided with the legacy Basic plan.

Note: There is a maximum size per individual file of 2GB.

Uploading Raw Files and Non-Image Files

Raw Files and Non-Image Files may be uploaded to your account through your browser or supported third-party applications. If you are using a third-party application to upload your files, please check with the app creator to verify if the app has been updated for this functionality. All major browsers are supported.

Uploaded Raw Files are associated with JPEG/ TIFF/PNG/GIF photos in the gallery using filenames or date taken, and signified by a chain icon. There can be more than one type of Raw File associated with each photo. For example, if a user uploads a file ABCD.JPG, ABCD.RAW, and ABCD.XMP, both .RAW and .XMP files are linked to the ABCD.JPG. Additionally, if these files have a different name (such as ABCD.JPG and DCBA.RAW), but were taken within milliseconds of each other, they will also become linked.
 

  1. In the Dashboard, go to the Photos tab.
  2. Select the gallery in the Organizer to which you want to upload the RAW files.
  3. In the Main Area click Upload under the gallery title in the Top Menu. The Zenfolio Uploader will load automatically.
  4. Select the desired photo, RAW files, and associated files on your computer.
  5. While holding down the left mouse button, drag the files over the uploader browser window. When you see an orange highlight around the uploader box, release the mouse button and the files will drop inside the uploader. Repeat steps 1 to 2 to add more files.
  6. Click Start Upload to begin uploading.

RAW File Upload


NOTE: On the first time uploading Raw Files or Non-Image Files, you will see a confirmation screen. This is to confirm that there are additional charges associated with storing more than 2GBs of RAW files.

After confirming that you want to proceed with uploading RAW files, the notice will not appear again. Billing begins once you have exceeded uploading and storing 2GBs worth of RAW files.

RAW Files Warning

 

Manually Linking Raw Files and Non-Image Files

RAW Files or Non-Image Files that have not yet been linked to any photo in a gallery may be linked manually. RAW Files and Non-Image Files will have a not linked indicator if they are unlinked.

  1. In the Dashboard, go to the Photos tab.
  2. In the Organizer, find the gallery where your RAW file is located. Click on RAW Files to view the list of RAW files in this gallery.
  3. Locate the RAW file the click the  symbol to the right of the RAW file.
  4. From the Link File window that appears select the thumbnail for the photo you wish to link to.
  5. Click Link to confirm.
Manually Link Raw Files

You may also choose to unlink a non-image or RAW file by clicking on the  ⃠ Symbol under Linked To (only available if the RAW file is linked to an image).
Unlink RAW file


Locating Galleries with RAW Files

Galleries that contain RAW files are marked with Raw files in the Organizer. Click on Raw Files to navigate directly to the list of RAW files in that gallery.

Finding RAW Files



Moving and Copying a Linked Photo

On their own, RAW Files and Non-Image Files cannot be moved or copied to other galleries. The only way to move or copy a RAW file is when the RAW file is linked to an image, then the image is moved or copied to another gallery.
 
  1. In the Dashboard, go to the Photos tab.
  2. Under the Organizer, select the gallery that contains the image and RAW file that is to be moved or copied.
  3. Click the thumbnail of the photo you would like to move or copy. You can select multiple photos by using the Control key on your keyboard (Command key on a Mac) then clicking on multiple images.
  4. Click on Photo Actions from the menu bar in the Main Area. A drop-down menu will appear.
  5. Choose Move or Copy from the list of options. 
  6. A popup window will open. Select the Gallery where you would like to move or copy the photo.
  7. To ensure that the RAW file is also moved or copied along with the linked image file, make sure the option for Also move linked raw files or Also copy linked raw files is checked.
  8. Confirm your decision by clicking Move or Copy.
Move Copy LInked RAW files

 

​Download a RAW file

  1. In the Dashboard, go to the Photos tab.
  2. In the Organizer, find the gallery where your RAW file is located. Click on RAW Files to view the list of RAW files in this gallery.
  3. Click Download to the right of the desired RAW file to download it to your computer. Your computer or browser's download file dialog will display. Follow the on screen prompts to complete downloading the file.
Download RAW file only

Directly Share a RAW file


All uploaded RAW files have their own direct web address (URL) that can be used by others to download the file. This URL can be shared with others to allow them to directly download the RAW file. Please note that this URL can be used to download the RAW file even if downloading is disabled in Access Control. Make sure not to share this URL unless you would like the recipient to be able to directly download the RAW file.
  1. In the Dashboard, go to the Photos tab.
  2. In the Organizer, find the gallery where your RAW file is located. Click on RAW Files to view the list of RAW files in this gallery.
  3. Click Share to the right of the desired RAW file. The RAW file's direct URL will be displayed. This can be copied and pasted as needed.
Share RAW Files


Deleting an Unlinked Raw File or Non-Image File

RAW Files and Non-Image Files can be deleted like any other file. Deleting any file is a permanent operation and cannot be undone. Be absolutely certain before confirming.

  1. In the Dashboard go to the Photos tab.
  2. In the Organizer, find the gallery where your RAW file is located. Click on RAW Files to view the list of RAW files in this gallery.
  3. Located the RAW file and click Delete to the right of the RAW file.
  4. Click Yes to confirm or No to cancel.
Delete RAW file only


Allow the Downloading of RAW Files

Since RAW files are never displayed in your site, the RAW files cannot be downloaded on their own directly from your site. To allow others to download the RAW file from your site, the RAW file must be linked to an image. You can then allow the download of the image and its linked RAW file.

When downloaded, the image and the linked RAW files will be zipped together as one download.
  1. In the Dashboard, go to the Photos tab.
  2. Select the gallery in the Organizer that contains the RAW files.
  3. Click on Gallery Access under the Toolbox column to open Access Control. If a specific image is selected, Gallery Access will be replaced with Photo Access.
  4. Uncheck the Same as Containing... checkbox.
  5. Go to the Downloading tab
  6. Select the radial button for Allow downloading and or Lock with a password.
  7. Select the radial button for Full-resolution images and linked RAW files.
  8. Click Save for the new settings to take effect immediately.​​
     
Allow Downloading of RAW Files

This can be done as shown to an individual photo, entire gallery, group, or as a default setting applied to the All Photographs group. See this link for more details on allowing the downloading of original images.



F.A.Q

Q: Why can't I preview my uploaded Raw Files and Non-Image Files? Can I display Raw Files and Non-Image Files for my visitors?
A: Raw Files and Non-Image Files are composed of data which is not viewable within a browser and special software is required to translate this data. For this reason your uploaded Raw files and Non-Image Files will only appear in a list within a separate tab. Therefore, Raw Files and Non-Image Files are not capable of being previewed by you or displayed to your visitors.


Q: How do I stop paying for Raw File storage?
A: You will only be charged for RAW File Storage during a billing period in which your account exceeds 2GB of Raw File Storage. If you want to stop paying for RAW File Storage, simply delete any RAW Files or Non-Image files that exceed 2GB in the aggregate.


Q: How much will it cost me to store 100GB?
A: $0.085 * 100GB = $8.5 per month (assumes the daily average during the billing period is 100GB). 


Q: Where are the Raw Files and Non-Image Files stored?
A: The files are stored in secure servers operated by Zenfolio in geodistributed locations throughout the US.


Q: What Raw Files and Non-Image Files can I upload?
A: You can upload Raw files that come from your camera; you can combine them with XMP files that Lightroom uses to track changes to files, you can upload Photoshop files, digital negatives (DNG) files, and so on. Also, while Raw File Storage was designed primarily for storing Raw Files from your camera, you can upload any type of file (e.g., ZIP, DOC, XLS, PPT). There’s no limit on the type of files that can be uploaded. All file types are accepted, but these Non-Image Files are subject to the same fees as Raw Files.

Q: I read that Zenfolio provides unlimited storage, how come I’m being charged for Raw Files?
A: Zenfolio provides unlimited storage for Image Files (e.g., JPEG, PNG, TIFF, and GIF) , which are “display” files. RAW Files and Non-Image Files can potentially be much larger than typical Image Files, requiring more memory and maintenance.

Q: Can I upload files other than Raw Files?
A: Yes, you can upload ZIP files, DOC files, etc. There’s no limit. All file types are accepted. However, the feature is designed for storing source files, such as RAW, DNG, NEF, XMP, PDF, PSD, AI, etc.

Q: Can I sell a Raw File or Non-Image File?
A: You can sell a Raw File or Non-Image File along with a Digital Product as long as the RAW file(s) is linked to the photo.
Raw files can only be sold with and downloaded with the original/full resolution photo.

Q: What about upload speed?
A: RAW files are upload using the same uploaders as JPEGs. All existing upload speed considerations are applicable to RAW files.